Return Policy

Thank you for shopping with us! We strive to ensure you are satisfied with your purchase. If you are unhappy with your order, please review our return policy below.

• Eligibility: To be eligible for a return, items must be unused within 30 days of the purchase date.
• Non-Returnable Items: Unfortunately, some items, including customized items and clearance products, cannot be returned.

1. Request a Return: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return.
2. Return Shipping: You will receive a return shipping label via email. Please securely package the item(s) and affix the label on the package.
3. Ship Back: Return the item(s) to us using the provided label.

• Once we receive your return in the condition specified above, we will process your refund using the original payment method.

• If you wish to exchange an item for a different product, don’t hesitate to contact us to arrange the exchange process.

If you have any questions regarding our return policy, please contact us at [email protected]. We’re here to help!

Thank you for choosing Marshrose!