Refund policy

Return Policy

We have a 21-day return policy.

1. Returns must be shipped or dropped off with the shipping carrier within the return window, 21 days from the delivery date.
2. Returned items must be in new condition and include all original packaging and tags.
3. Returned items must be unworn, unused, and free from stains and dirt.

Returned items that do not meet the conditions above will be assessed a restocking fee or refused.

Returning Items

To start a return, please get in touch with us at info@marshrose.com. We will send you a return shipping label and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted. 

You can always contact us for any return questions at info@marshrose.com. 

 

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and then make a new purchase.

Refunds 

We will notify you once we receive and inspect your return. You will be automatically refunded to your original payment method within 10 business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@marshrose.com.